Heating, Cooling
Done Right.

We proudly serve a 90-mile radius around Syracuse, NY, including Syracuse, Rochester, Utica, Rome, Ithaca, Auburn, and Cortland, as well as surrounding areas.

Same-day service is the standard for most calls inside our core service area, usually within two to four hours of your call. For true emergencies — a no-heat call in January or a walk-in cooler that quit during service hours — our 24/7 dispatch aims for a sub-two-hour response.

Booking online shows live availability for the next 72 hours so you can pick a window that works for you.

Yes — walk-in coolers, freezers, prep tables, reach-ins, display cases, and ice machines are all in our wheelhouse. Restaurants, bakeries, convenience stores, and small markets across Central NY rely on us for emergency refrigeration service because every hour down is revenue lost.

We offer after-hours and 24/7 HVAC/R service so your operation keeps running even when things break at the worst possible time.

No. Estimates on new AC, furnace, heat pump, boiler, and refrigeration installations are always free and always in writing. A technician comes out, measures your load, inspects the space, and gives you a fixed-price quote with no deposit required.

Diagnostic fees on repair calls are a flat rate and get credited back toward the repair if you choose to have us do the work.

The honest answer depends on three numbers: the age of the unit, the cost of the repair, and what you're paying every month to run it. As a rough rule, if the system is over 12 years old and the repair is more than 30% of a new install, replacement usually pays for itself inside five years through energy savings and avoided repeat repairs.

We'll lay out both numbers — repair cost vs. replacement cost — and let you decide. No pressure to replace something that still has good life in it.

Yes. We work with several financing partners to offer 0% intro-period plans on qualifying installations, plus longer-term options for larger projects. Soft credit checks are instant and won't affect your score.

Ask your technician during the quote — they can walk you through the plans that fit your situation in a couple of minutes.

We service every major HVAC brand — Carrier, Trane, Lennox, Rheem, Goodman, Mitsubishi, Daikin, LG, Fujitsu, York, American Standard, and more. For refrigeration, we work on Manitowoc, True, Turbo Air, Beverage-Air, Heatcraft, and most commercial brands.

For new installations we recommend systems based on your home size, efficiency goals, and budget — but we'll install whatever brand you prefer as long as the equipment is quality.

Twice a year is the sweet spot — once in early spring before cooling season, once in early fall before the Syracuse winter. Regular maintenance catches small problems before they become expensive ones and keeps your warranty valid.

Commercial refrigeration is different — quarterly checks are standard for high-use equipment like walk-ins and ice machines. We'll build a schedule that fits your operation.

Every technician is background-checked, EPA-certified, and covered by full liability and workers' comp insurance. Arctic Flow is a fully licensed HVAC and mechanical contractor in New York State, and we can produce current certificates of insurance on request — useful for commercial property managers and landlords.

Yes — after-hours and 24/7 HVAC/R emergency service is one of the things that sets us apart. When you call the emergency line, you reach a real technician on the rotation, not a call center that takes a message and forgets about it.

Nights, weekends, holidays — the dispatch works the same way every time.